Choose from the two options below

How we do it?

One of our friendly team members would love to make things as easy as possible for you.

We work with multiple banks to save you time.

We work as a team. We share ideas and assist each other. We try and share a lot of information with you through clips, some of this information is vital.

We want to be here for you through the journey, please feel free to contact the team directly at any point. We work with you and the lenders to ensure you get a decent approval amount and a home loan at fair pricing.

We look for a solution from the multiple provide we deal with.

How much do we charge?

Mostly $0

Our team is paid salaries and at times incentives based on how much business we do.

mortgagesonline.co.nz is paid commissions on any home loan you settle with us. This can be an upfront amount of .5% to .85% of the loan amount. Some of the lenders that pay us less upfront may pay us an ongoing income of .15% – .2% of the loan amount annually(as long as we help you managed the loan structure).

If you pay a substantial part or all of the loan amount back in the first few (around 3 years) our commission can be taken back by the lender.

For this reason we may charge $2,000 only if you repay the loan in full in the first 2 ½ years. (Fees for business loans, developer and property traders can be more)

Our Scope?

Hamish Patel specialises in mortgage lending. We will help with the following:

• Reviewing and testing against bank rules before lodging an application

• Preparation and lodgement of the home loan application

• Loan structuring

• Be available for structure advice when you fixed rates mature

• Assistance in home loan top up requests

Our Providers?

Mortgage Providers: ANZ, ASB, Westpac, BNZ, SBS Bank, First Mortgage Trust, Heartland Bank, Liberty Financial and Bluestone. We may from time to time work with other providers. However we do not work with every bank and finance company in the NZ market.

Insurance Providers: We refer work to Partners Life and sometimes refer work to other insurance brokers.

Licensing Information

mortgagesonline.co.nz Ltd, is a Financial Advice Provider(FAP) licensed and regulated by the Financial Markets Authority(FMA) to provide financial advice.

Our FSP number is FSP95826.

Duties Information

Mortgagesonline.co.nz Financial Advisers, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.
• Exercise care, diligence, and skill in providing you with advice specific to your circumstances.
• Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).
• Meet standards of ethical behaviour, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

Complaints handling and dispute resolution

When we receive a complaint, we will consider it following our internal complaints process:

1. We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint. You can log a compliant through your mortgagesonline.co.nz client portal.
2. We aim to resolve complaints within 10 working days of receiving them. If we are unable to resolve the issue, we will contact you within that timeframe to let you know we need more time to consider your complaint.
3. We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If you have a problem, concern, or complaint about any part of our service, please notify us so we can attempt to resolve the problem. You may contact our internal disputes service by telephoning 09 625 4693, by email sashi@monline.co.nz, or in writing to Level 1, 11 Bray’s Rise, Onehunga.

If we cannot agree on how to resolve the issue, you may contact Financial Services Complaints Limited. You will not be charged for this service, and will help us resolve any disagreements.

Conflicts of interest

We exist due to happy clients. We can be paid from our suppliers based on the size of the home loan or insurance product you take through our company.

Our team members are paid fixed salaries with a quarterly bonus based on how the whole team performs, not the individual product.

We follow a strong advice process which includes keeping you aware of your options and the risks associated.